Shipping & Returns

Shipping Policy (UK)

Order Processing Time
Orders are processed within 1–2 business days (excluding weekends and holidays). Orders placed after 3pm will be processed the next working day.

Shipping Methods & Delivery Times
We offer the following UK delivery options:

  • Standard Delivery: 2–4 business days

  • Express Delivery: 1–2 business days
    Tracking information will be emailed once your order is dispatched.

Shipping Costs

  • Standard Delivery: £3.99 (Free on orders over £50)

  • Express Delivery: £6.95
    Shipping costs are calculated at checkout.

Returns & Refunds Policy

Returns Window
You may return items within 30 days of delivery for a refund or exchange.

Eligibility
To be eligible for a return:

  • Items must be unused, in original packaging, and in resalable condition.

  • Certain items (e.g. perishable goods, custom orders) are non-returnable.

Return Shipping Costs

  • If the item is faulty or incorrect, we’ll cover return shipping.

  • For change-of-mind returns, customers are responsible for return postage.

Refunds
Refunds are processed within 5 business days of receiving the returned item. Funds will be returned to the original payment method.

Exchanges
If you’d like to exchange an item, please contact us first to reserve stock.

Damaged or Faulty Items
If your item arrives damaged or defective, please contact us within 7 days with photos and order details. We’ll arrange a replacement or refund.